Frequently Asked Questions

STORESTUFF SELF STORAGE - HOW IT WORKS

We offer secure and flexible self storage units of a variety of sizes. Book the unit that is right for you, and store your items. With long opening hours on both our sites you'll be able to access your stuff 7 days a week.


Entry and Exit


HOW DO I GET ENTRY TO MY UNIT?

With StoreStuff, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a StoreStuff app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a week day, where we can be reached on the phone for any queries.

HOW DO I DOWNLOAD THE APP?

Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.

I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?

Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 028 3858 0058 if you require one, either before or after booking your room.

WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?

If it is after 11pm and before 6am(Portadown)/7am(Dungannon), the doors will not allow access. Please ensure you leave the facility before 11pm. If it is not opening for another reason, contact us on 028 3858 0058.

*Please note the front gates are automated, do not push or pull them as access is through your app.

You can find further information on how to access your storage unit here: https://storestuffni.stora.co/How-to-access-facility

Opening hours


WHEN ARE YOU OPEN?

Both our sites are open accessible 365 days a year.
Portadown - 6am - 11pm
Dungannon - 7am - 11pm

Our phone lines are open Monday - Friday, 9am - 5.30pm

WHAT HAPPENS IF I’M IN MY UNIT AFTER CLOSING TIME?

You can exit your unit and the facility but you cannot re-enter until 6am (Portadown) or 7am (Dungannon). Please ensure you are off site by 11pm.

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?

Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.

Packing and Unloading my stuff 

IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?

While employees are sometimes on site, you should always plan to unload and pack your items yourself.

ARE THERE ANY STEPS TO ENTER THE FACILITY?

The Portadown facility entrance includes a short ramp or the option of using a small number of steps. The Dungannon site entrance is at ground level with no steps.

HOW CLOSE CAN I PARK TO MY UNIT?

Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.

ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?

There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?

Not at the moment but we are happy to recommend local companies that do.

WHAT CAN I STORE?

You can store any items not on the prohibited list:



Booking my unit


CAN I BOOK ONLINE?

Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?

Yes, though it will take longer and the lowest available prices are online.

WHAT PAYMENT OPTIONS ARE THERE?

You can pay using any major debit or credit card, including American Express.


CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?

Yes you can. To cancel your booking, either log in to your StoreStuff account online, or call us on 028 3858 0058. You will not be charged if you cancel before your move in date.

CAN I CHANGE MY PAYMENT CARD?

Yes you can. Log into your StoreStuff account, click on 'View Payment Details' and add a new card.

Moving out


I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?

The quickest way to move out is to log into your StoreStuff account online and cancel. If you require any assistance, call us on 028 3858 0058.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?

You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.

Location of StoreStuff Portadown


WHERE IS STORESTUFF’S PORTADOWN FACILITY?

We are located in the Brownstown Business Centre on the Brownstown Road, Portadown.


Location of StoreStuff Dungannon


WHERE IS STORESTUFF’S DUNGANNON FACILITY?

We are located at 199 Killyman Road, Dungannon, BT71 6RR. This is just outside Dungannon town centre and close to the M1.


Insurance


WHAT IS COVERED BY INSURANCE?

You can review the full details of what is covered by our insurance here.

Contact


I WANT TO GET IN TOUCH WITH STORESTUFF. HOW DO I DO THAT?

You can email us at info@storestuffni.com or call us on 028 3858 0058.

**Phone lines are open Monday - Friday 9am - 5.30pm.